Subscription policy

Our Subscription Policy is described below. You must accept it if you wish to use our platform.

LAST UPDATED: 03 October 2023

OUR SERVICE IS AVAILABLE ON A MONTHLY SUBSCRIPTION BASIS

1

How to subscribe to the Services

1.1 - Account creation

1.1.1 - The Customer must create an Account on the Website in order to subscribe to the Services. The creation of an Account implies acceptance of the T&Cs, the Subscription Policy and the Privacy Policy.

To create an Account, the Customer must provide the Company with the information requested and required for identification.

Among the personal information, the Customer provides in particular a single valid and functional e-mail address that can be used as an identifier for his/her Account and is in working order, it being the Customer's responsibility to make any necessary changes to said e-mail address in good time.

The Customer guarantees the accuracy, sincerity and reliability of the information entered in their Account, including their status as a Customer, and undertakes to update it regularly and as soon as possible.

Consequently, the Company cannot be held responsible for the Customer's lack of diligence in modifying and/or updating the information concerning him/her.

In the event of erroneous or misleading information, the Company reserves the right, as of right (i) to suspend or terminate any contractual relationship with the Customer (ii) and/or to suspend the Customer's access to his/her Account.

1.1.2 - The Account will be created automatically and definitively once the trial offer has been paid for.

Customers must identify themselves the first time by clicking on my account, entering their email address and setting a password. The customer can ask to change their password by using the "lost password" function.

These elements are strictly personal: the Customer undertakes to keep them confidential and not to pass them on to third parties.

The Customer and his Users are the only ones authorised to access and use the Account using their login and password. Any access to the Account using the Customer's login and password is automatically deemed to have been made by the Customer and under his/her responsibility.

Consequently, in the event of loss, theft or any fraudulent act with regard to the Customer's identifier and password, it is the Customer's responsibility to inform the Company as soon as possible and, where applicable, at the Company's request, to provide proof of identity by any means.

On receipt of a duly justified notification, the Company will send the Customer a new identifier and password, which the Customer is responsible for keeping strictly confidential.

1.2 - Subscription

Subscription gives access to PRO Services. Subscriptions are taken out via the Account by completing the information requested on the dedicated page of the Website.

The PRO subscription is designed for professionals, but is also available to private individuals.

Non-compliance with all or part of the obligations subscribed to under the terms of these GCS, and in particular any incident concerning payment of the Subscription price, may result in the Company suspending the Account and/or refusing the Subscriber any new Subscription until the situation has been rectified.

Once the Subscription has been paid for and finalised, written confirmation is sent to the Subscriber by e-mail, summarising the Subscription taken out, the price and the terms of use of the PRO Services, where applicable.

1.3 - Duration - Renewal - Termination of Subscription

The Subscription is taken out for a fixed period of one month from confirmation by the Company of payment of the Subscription, renewable by tacit agreement for an identical period, unless terminated by the Subscriber and/or the Company at any time under the terms of this article.

If there is a trial offer, the PRO Services are subscribed to for a fixed period as indicated in the said trial offer, and then, if they are not cancelled within the time required under the said trial offer, for a period of one month.

The Company may terminate the Subscription by e-mail.

To cancel the Subscription, the Subscriber may (i) log into their Account and select the "Unsubscribe" section; or (ii) send an e-mail to the contact address provided that they contact us from the e-mail address registered on their Account.

The Subscriber is informed that his or her request for cancellation will take effect from the month following the request, with any Subscription period started being due.

1.4 - Price - Subscription payment terms

The prices indicated on the Website are expressed in euros, inclusive of all taxes, for flat-rate access to the PRO Services and for the duration indicated in article 6.

Prices may be changed at any time by the Company: the applicable prices are those in force and accessible on the Website on the Subscription subscription date.

Payment for PRO Services is made exclusively by credit card.

1.5 - Right of withdrawal applicable to the Subscriber

In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised in the following cases

  • (i) contracts for the provision of services that have been fully executed before the end of the withdrawal period and whose execution has begun after the prior express agreement of the consumer Customer and express waiver of his right of withdrawal, and
  • (ii) contracts for the supply of products made to the consumer customer's specifications or clearly personalised.

In addition, in accordance with article L.221-25 of the French Consumer Code, a consumer Customer who exercises his right to withdraw from a contract for the provision of services whose performance has begun, at his express request, before the end of the withdrawal period, remains liable for the amount corresponding to the service provided until he has communicated his decision to withdraw.

As access to the services is fully acquired from the moment of subscription, and the Subscriber has agreed to waive the withdrawal period in order to access them immediately, the price for the current month is due in full.

In application of articles 1365 et seq. of the French Civil Code, the Subscriber acknowledges and accepts that the information provided by the Company by e-mail and on the Account (excluding, where necessary, the Content) is authentic between the Subscriber and the Company.

Elements such as the time of receipt or transmission, as well as the quality of the data received, will take precedence over the data appearing on the Account, or as authenticated by the Company's computerised procedures, unless the Subscriber provides written proof to the contrary.

The scope of proof of the information thus provided by the Account (excluding, where necessary, the Content) is that given to an original in the sense of a written paper document, signed by hand.

1.6 - Full GSC

These GCS express the entirety of the obligations of the Company and the Subscriber. The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to herein shall not be interpreted for the future as a waiver of the obligation in question.

1.7 - Partial invalidity

In the event that one or more stipulations of these GCS are considered null and void, deemed unwritten or declared as such in application of a law, a regulation or following a decision of a competent court with final authority, the other stipulations will retain all their force and scope and will remain fully applicable, unless the invalid stipulation(s) were of a substantial nature and their disappearance would call into question the contractual balance.

1.8 - Titles

In the event of difficulties of interpretation between one of the headings appearing at the top of the clauses of these GTS and one of the clauses, the headings will be declared non-existent.

2

Complaints

For any complaint of a technical nature or relating to the operation of the Website and/or Services, the Subscriber is invited to send a request by e-mail or by post to the Company's address.

Claims must be lodged within twelve (12) months, failing which they will become time-barred and void.

3

Applicable law and settlement of disputes

These GTCS are governed by English law.

In the event of a dispute arising in connection with these GCS, their interpretation and their consequences, or with the acts supplementing or modifying them, the Subscriber will first contact the Company to obtain an amicable solution.

Failing amicable settlement, to the extent permitted by law, either party may bring its claim before the competent court in London.